Business Process Innovation

Business process Innovation (BPI) analyses the efficiency and effectiveness of an organization's processes. Through BPI, organizations can ensure that their processes deliver productively and efficiently the best quality goods and services, at the most competitive prices. BPI helps eliminate waste from processes, employ IT to enhance productivity, and make strategic use of outsourcing. It can be applied to most aspects of businesses to generate costs saving, reduce cycle times, and increase quality and customer satisfaction.

To succeed in BPI, every company should ask itself and find answers to six simple questions: Which customers do we want to serve and what value will we offer them? How do we capture our fair share of the value we create for these customers?

What activities must we do ourselves and which can we outsource? How do we protect our profits from customers and competitors? What organizational systems are required to ensure that we stick to our strategy and execute it well? And finally, how can digital technology improve our value propositions and enhance our operations?